API widgets in Skyview & Insights
Now can you make Skyview & Insights even more powerful by also visualizing data from other systems. Our API widgets allows you to combine Connectel data with data from 3rd party systems like ticketing systems, CRM systems and ERP systems. Get started and check out the documentation.
Download permissions for Agents and Users
We have added download permissions for Agents and Users. Let’s say you want to manage the agent’s possibility to download voice recordings, attachments or interactions. Now you will be able to configure unique download permission for agents and users.
Download permissions for Agents and Users
We will add download permissions for Agents and Users. Let’s say you want to manage the agent’s possibility to download voice recordings, attachments or interactions. Now you will be able to configure unique download permission for agents and users.
Agent Presence Feature
Agent presence list all online and offline agents in the system and their statuses and also all queues in the system and makes it really easy to see the current status of your co-workers. This view auto-updates to show the statuses live.
As you can see below the agent can have different statuses:
- Online = Logged in to the system and not engaged in a call
- Offline = Not logged in to system
- Busy = Engaged in a call
- Paused = Logged in to system and in a pause status
Area code in purchase numbers section in Connectel Portal
We have added area code in purchase numbers section in Connectel Portal.
Agent Presence Feature
Agent presence list all online and offline agents in the system and their statuses and also all queues in the system and makes it really easy to see the current status of your co-workers. This view auto-updates to show the statuses live.
As you can see below the agent can have different statuses:
- Online = Logged in to the system and not engaged in a call
- Offline = Not logged in to system
- Busy = Engaged in a call
- Paused = Logged in to system and in a pause status