Planned Maintenance
Connectel will perform planned maintenance between Saturday 16th of Jan 08:00 CEST and Sunday 17th of Jan 22:00 CEST.
Affected services Connectel Survey
There can be service disruptions.
Product Announcement
The following legacy services has already been replaced and updated by new Skyview & Insights and will be decommissioned by 31st of Jan 2021.
- oldinsights.connectel.io
- insights.connectel.io
- skyview.connectel.io
Share your favorite dashboards and reports with your teams
Added share with teams feature.
Products Updates November
Increase your dialer campaign efficiency
Added more retry options for Bull Queue and IVR Campaigns. Now you can configure individual retry settings for all dialer call outcomes.
Easier categorization availability for every interaction
Added Multi-level disposition for Omni channel interactions. You have the possibility to create multiple levels (maximum 2) for each disposition.
Use click-to-dial for faster outbound calls
Added possibility to enable Click-to-dial button for Custom Field in Contact view.
Moving/reorder metrics
Improved "moving/reorder metrics" by drag and drop in both Skyview & Insights.
Sharing widgets, dashboards & reports
Own widgets will not be shown in shared widget list.