What's new on Connectel

Connectel Product Updates & Release Notes

Improvement
June 11, 2021

Area code in purchase numbers section in Connectel Portal

We have added area code in purchase numbers section in Connectel Portal.

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Improvement
May 03, 2021

Improvements

  • Improved forgot password on login.connectel.io
  • New Skyview & Insights period settings - Now you have the option to use this week (start Monday) or this week (start Sunday).
  • New metric – New e-mail interactions that only display e-mail interactions received for the day.
  • Improved custom period setting in Insights & Skyview.
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Improvement
March 04, 2021

Email Channel Improvements

  • Prevent CSS rules loading for Email messages to avoid display issue.
  • Removed embedded images in Email messages to avoid loading issues (images will be available as attachments).
  • Added option (interaction reload timeout) to avoid automatic interaction reload on events for Agent Omni Desktop interface.
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