Agent Presence Feature
Agent presence list all online and offline agents in the system and their statuses and also all queues in the system and makes it really easy to see the current status of your co-workers. This view auto-updates to show the statuses live.
As you can see below the agent can have different statuses:
- Online = Logged in to the system and not engaged in a call
- Offline = Not logged in to system
- Busy = Engaged in a call
- Paused = Logged in to system and in a pause status
Area code in purchase numbers section in Connectel Portal
We have added area code in purchase numbers section in Connectel Portal.
Agent Presence Feature
Agent presence list all online and offline agents in the system and their statuses and also all queues in the system and makes it really easy to see the current status of your co-workers. This view auto-updates to show the statuses live.
As you can see below the agent can have different statuses:
- Online = Logged in to the system and not engaged in a call
- Offline = Not logged in to system
- Busy = Engaged in a call
- Paused = Logged in to system and in a pause status
Improvements
- Improved forgot password on login.connectel.io
- New Skyview & Insights period settings - Now you have the option to use this week (start Monday) or this week (start Sunday).
- New metric – New e-mail interactions that only display e-mail interactions received for the day.
- Improved custom period setting in Insights & Skyview.
Buy & Manage numbers in Connectel Portal
We are excited to announce that you now can purchase and manage your voice numbers in Connectel Portal.
- Purchase new voice numbers in almost every country in the world.
- Manage your existing numbers.
Email Channel Improvements
- Prevent CSS rules loading for Email messages to avoid display issue.
- Removed embedded images in Email messages to avoid loading issues (images will be available as attachments).
- Added option (interaction reload timeout) to avoid automatic interaction reload on events for Agent Omni Desktop interface.