New Features & Improvements Coming Soon
- Client-side logging enhancements to effectively capture logs on user’s device. This will help and improve troubleshooting and more effectively catch the root cause of an issue. Target release in December.
- Modern Auth implementation for Microsoft email accounts. We will add support for modern authentication for Microsoft email accounts in Connectel. Target release in December.
- Dialer enhancements. We are happy to announce 4 dialer improvements. Target release in December.
- Recall me feature for Preview campaigns will use same dialing method that is set on the campaign.
- Added option for Agents to choose which campaign the recall me call should be added to.
- Added option to allow agents to perform dialer Preview calls even in pause status.
- Added notification popup for Agent before Preview call is scheduled.
New Survey NPS widget
Customer feedback is crucial for any business! The NPS widget enables you to display a satisfaction survey in order to collect feedback from visitors on your websites or app. The NPS, or Net Promoter Score, is a customer satisfaction measuring tool based on a single question.
This new functionality enables you to carry out a satisfaction survey via a widget displayed on one or more pages or your website or app. This way, visitors can rate their experience as users.
The customer feedback is available is real-time in our Survey module.
API widgets in Skyview & Insights
Now can you make Skyview & Insights even more powerful by also visualizing data from other systems. Our API widgets allows you to combine Connectel data with data from 3rd party systems like ticketing systems, CRM systems and ERP systems. Get started and check out the documentation.
Download permissions for Agents and Users
We have added download permissions for Agents and Users. Let’s say you want to manage the agent’s possibility to download voice recordings, attachments or interactions. Now you will be able to configure unique download permission for agents and users.
Download permissions for Agents and Users
We will add download permissions for Agents and Users. Let’s say you want to manage the agent’s possibility to download voice recordings, attachments or interactions. Now you will be able to configure unique download permission for agents and users.
Agent Presence Feature
Agent presence list all online and offline agents in the system and their statuses and also all queues in the system and makes it really easy to see the current status of your co-workers. This view auto-updates to show the statuses live.
As you can see below the agent can have different statuses:
- Online = Logged in to the system and not engaged in a call
- Offline = Not logged in to system
- Busy = Engaged in a call
- Paused = Logged in to system and in a pause status