We will add download permissions for Agents and Users. Let’s say you want to manage the agent’s possibility to download voice recordings, attachments or interactions. Now you will be able to configure unique download permission for agents and users.
Agent presence list all online and offline agents in the system and their statuses and also all queues in the system and makes it really easy to see the current status of your co-workers. This view auto-updates to show the statuses live.
As you can see below the agent can have different statuses: