What's new on Connectel

Connectel Product Updates & Release Notes

Improvement
June 11, 2021

Area code in purchase numbers section in Connectel Portal

We have added area code in purchase numbers section in Connectel Portal.

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Improvement
May 03, 2021

Improvements

  • Improved forgot password on login.connectel.io
  • New Skyview & Insights period settings - Now you have the option to use this week (start Monday) or this week (start Sunday).
  • New metric – New e-mail interactions that only display e-mail interactions received for the day.
  • Improved custom period setting in Insights & Skyview.
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Improvement
March 04, 2021

Email Channel Improvements

  • Prevent CSS rules loading for Email messages to avoid display issue.
  • Removed embedded images in Email messages to avoid loading issues (images will be available as attachments).
  • Added option (interaction reload timeout) to avoid automatic interaction reload on events for Agent Omni Desktop interface.
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Improvement
February 04, 2021

Skyview & Insights Improvements

  • New E-mail channel metrics in Insights/Skyview, Closed/Ended + Abandoned (no answer) & Close/Answer rate of (closed/ended + abandoned)
  • Improved shared reports view in Insights. Now you will find the reports that are shared with you together with all your reports. You can also preview the reports before you add them.
  • Added preview dashboard feature when adding a shared dashboard in Skyview.
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Improvement
November 23, 2020

Moving/reorder metrics

Improved "moving/reorder metrics" by drag and drop in both Skyview & Insights.

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Improvement
November 23, 2020

Sharing widgets, dashboards & reports

Own widgets will not be shown in shared widget list.

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