Connectel Feature Requests

We're excited to share that we are working on an advanced AI Coach that is set to revolutionize the way you engage with your data. This cutting-edge AI Coach is being developed to meticulously analyze your data, using state-of-the-art algorithms and machine learning. It will then provide you with invaluable insights, tailored feedback, and expert suggestions to help you make informed decisions and optimize your outcomes.

We will add the possibility to link phone numbers to known addresses. This means Voicebot will know callers adress and therefor simplify the booking process because no adress needs to be confirmed.

Voicebot week schedule for enable/disable

New FeaturesEnhanced Performance Benchmarking:Introduced a new Key Performance Indicator (KPI) for Voicebot Taxi Booking Success, now integrated into the Performance Benchmark for a comprehensive assessment. Voice Recording Integration:Implemented Voice Recordings within Skyview for Voicebot-initiated calls. Users can now seamlessly access and listen to calls managed by the Voicebot directly in Skyview. Customizable Voicebot Settings:Added a Settings feature within the Portal, empowering users to easily customize Voicebot functionalities by toggling specific features on or off. Accessible through the Portal, simply navigate to 'Edit Organization' to find and modify these settings. Enhanced Agent Timeline Widget:Now offers the flexibility to modify the "Display Member Name" within the Agent Timeline-widget, providing a more personalized and adaptable user experience.

We introduce a enhancement to our Voicebot service. You can now access detailed descriptions for all exit codes, providing you with valuable insights to better understand and analyze each call. Key Benefits:Enhanced Clarity: You gain a deeper understanding of the reasons behind call results.Improved Analysis: You can analyze call data more effectively.

We are working on several Survey fixes and improvements.

Add Voicebot Taxi booking success metric to performance benchmark.

We will add the possibility to listen to Voicebot call recordings in Skyview.

We will introduce a control panel for managing the Voicebot settings & features.

We are excited to announce the latest feature: Microsoft Sign-In Integration. This new option allows users to access our platform using their Microsoft credentials—making the login process more convenient than ever. Key Benefits:Ease of Use: With this enhancement, users can effortlessly sign in using their existing Microsoft username and password, streamlining the login experience.Enhanced Security: We prioritize your security. By integrating Microsoft Sign-In, we leverage Microsoft's robust authentication system, providing an extra layer of protection for your account.To Get Started: To take advantage of this new feature, please refer to our comprehensive User Guide linked below. This guide will walk you through the simple steps to set up your Microsoft Sign-In and enjoy a seamless and secure login experience. https://helpdesk.connectel.io/en/support/solutions/articles/103000105140-how-to-activate-sso-single-sign-on-with-azure-adTo Get Started: