Connectel Roadmap

Connectel Product Updates & Release Notes

Changelog Feature Requests Roadmap
new feature 4
new version 1
new release 26
known issues 1
Improvement 11
Feature request 37
Under Review
0
Add Dialer metrics to Benchmark
1
Add "Open Channel" metrics to Skyview and Insights
1
Dark Theme
2
Reopen a closed email
1
Shared Dashboards and Reports
2
Individual calls
3
Be able to filter surveys with comments from customers
1
KPI "Lucky Luke time"
Planned
0
Voicebot known adress feature
0
Voicebot week schedule for enable/disable
1
CSV format for schedule reports
In Progress
0
AI Coach
0
Survey Improvements
1
Gamification possibilities
0
Survey data for Benchmark
0
Speech Analytics Improvements
1
Release updated version of our knowledge/FAQ product Custello
7
Agent survey statistics leaderboard in Skyview
Completed
0
Version 4.11.10
0
Version 4.11.9
0
Voicebot Taxi Performance Benchmark
0
Voicebot call recordings
0
Voicebot control panel i Portal
0
4.11.8
0
Outbound calls Benchmark
0
Version 4.11.6
0
Version 4.11.5
1
Add the possibility to change "Display Member Name" on Agent Timeline-widget
0
Version 4.11.4
0
Share Performance Benchmark with external accounts
0
Version 4.11.3
1
Share insights
0
Performance Benchmark external share
0
Enable/disable 2FA per user
4
Option to choose "This year" in Insight reports
0
Version 4.11.2
1
Add metric "Answered calls with threshold" for Outbound and Inbound+Outbound metrics
0
Version 4.11.1
0
Version 4.11.0
0
Productivity Metrics
0
Share dashboards with external accounts
0
Version 4.10.12
1
Additional Portal Account type
0
Version 4.10.11
0
Performance Benchmark Improvements
1
Announcement per account
1
Version 4.10.10
0
New Improved Voicebot
2
Change place for your different insights
0
Version 4.10.9
0
SSO with Microsoft Azure
0
Improved user experience in Skyview & Insights
0
MFA - Send email code for login
6
Send notifications via Email
0
Version 4.10.8
3
Tydliga namn i skyview
0
Version 4.10.7
0
Version 4.10.6
0
Version 4.10.5
1
Announcement Widget
0
Version 4.10.4
0
Option to add message body/text to notifications and SMS
0
Version 4.10.3
0
Version 4.10.2
0
Benchmark data
0
Version 4.10.1
0
All channels metrics on Landing page stats widgets
0
Several stats widgets on Landing page
0
Version 4.9.3
1
Add Logintime and Pause time metrics to Custom Metrics
0
Adding new frequency type for threshold
1
Ability to add "parent" filter to a dashboard
1
Version 4.9.2
1
Sometimes MemberID shows instead of agent name
3
Email scheduler for Insights
0
Version 4.9.1
1
Speech Analytics
1
SMS - Text Message Notifications/Alarms
1
New landing page design
2
Improve Notification/SMS function
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