Customer feedback is crucial for any business! The NPS widget enables you to display a satisfaction survey in order to collect feedback from visitors on your websites or app. The NPS, or Net Promoter Score, is a customer satisfaction measuring tool based on a single question.
This new functionality enables you to carry out a satisfaction survey via a widget displayed on one or more pages or your website or app. This way, visitors can rate their experience as users.
The customer feedback is available is real-time in our Survey module.
Now can you make Skyview & Insights even more powerful by also visualizing data from other systems. Our API widgets allows you to combine Connectel data with data from 3rd party systems like ticketing systems, CRM systems and ERP systems. Get started and check out the documentation.
We have added download permissions for Agents and Users. Let’s say you want to manage the agent’s possibility to download voice recordings, attachments or interactions. Now you will be able to configure unique download permission for agents and users.
Agent presence list all online and offline agents in the system and their statuses and also all queues in the system and makes it really easy to see the current status of your co-workers. This view auto-updates to show the statuses live.
As you can see below the agent can have different statuses:
We are excited to announce that you now can purchase and manage your voice numbers in Connectel Portal.